RETURN & REFUND POLICY

Last updated: 31-08-2026

At Pink Ape, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you must notify us within this 14-day period. After notifying us, you have an additional 14 days to return the item.

This right is subject to applicable legal exceptions.

2. Return Eligibility

To qualify for a refund, returned items must:

• Be unworn and unused
• Be unwashed
• Be free from stains, odors (including perfume, smoke, or detergent), pet hair, or other signs of wear
• Be returned in their original condition
• Include any original tags and packaging where reasonably possible

You may handle the product only to the extent necessary to determine its nature, characteristics, and fit.

We reserve the right to reduce a refund where the value of the item has been diminished by handling beyond what is necessary to inspect the product.

3. Return Shipping Costs

Customers are responsible for the direct cost of returning an item unless:

• The wrong item was delivered; or
• The item arrived damaged or defective.

We recommend using a tracked shipping service, as Pink Ape cannot be held responsible for returns lost during transit.

4. Refunds

Once you exercise your right of withdrawal, we will process any refund due without undue delay and within the timeframe required by applicable law.

We may withhold reimbursement until we have received the returned item or until you provide evidence that the item has been returned, whichever occurs first.

Refunds will be made to the original payment method used for the purchase, unless otherwise agreed.

If only part of an order is returned, any original shipping charges will only be refunded where required by applicable law.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

5. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please place a new order after your return has been approved.

To help avoid unnecessary returns, we strongly recommend reviewing our size guide before placing an order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery so we can investigate the issue quickly.

This does not affect your statutory rights.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging
• A photo of the shipping label

We will work with you to resolve the issue as quickly as possible.

7. Non-Returnable Items

The following items cannot be returned where permitted by applicable law:

• Personalized or custom-made products
• Gift cards
• Items that have been worn, washed, altered, or damaged
• Items with odors such as perfume, smoke, or detergent
• Products that cannot be resold for hygiene reasons after use

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

8. Return Procedure

Before returning an item, please contact us at:

Pink_ape@outlook.com

Please include your order number and explain the reason for your return.

If your return is eligible, we will provide you with the return instructions.

Returns sent without prior notification may experience processing delays.

9. Incorrect Return Address

Please ensure your return is sent to the address provided by our customer support team.

Pink Ape is not responsible for returns sent to an incorrect address.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Pink_ape@outlook.com

We aim to respond within 2 business days.