SHIPPING POLICY

Last updated: 02-09-2026

Thank you for shopping with Pink Ape. Below you will find information about our shipping process, delivery times, and shipping costs.

1. PROCESSING TIME

Orders are typically processed within 1–3 business days after payment has been received.

During product launches, holidays, promotions, or periods of high demand, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding public holidays.

2. SHIPPING RATES

Pink Ape ships worldwide. 🌎

Shipping costs are calculated at checkout based on the delivery destination, products, and order value. Available shipping options and prices will be shown before you complete your purchase.

Free shipping may be available on qualifying orders, as shown at checkout.

3. DELIVERY TIMES

Estimated delivery times vary depending on the destination and fulfillment location.

As a general guideline:

• Netherlands: 2–5 business days
• European Union: 3–10 business days
• United Kingdom: 3–10 business days
• United States & Canada: 5–10 business days
• Rest of world: 5–15 business days

These delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

4. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking information to become active.

5. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and your order is returned to us, additional shipping charges may apply before the order can be reshipped.

Pink Ape is not responsible for orders delivered to an incorrect address provided by the customer.

6. LOST OR DELAYED PACKAGES

Once your order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your package appears to be delayed or lost, please contact the shipping carrier first. If additional assistance is needed, contact us and we will do our best to help.

Pink Ape is not liable for shipping delays caused by circumstances beyond our reasonable control.

7. CUSTOMS & IMPORT DUTIES

For deliveries outside the European Union, customs duties, import taxes, or other additional fees may apply.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

Pink Ape has no control over these charges and cannot estimate their amount.

8. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photos of the package before opening it and contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photographs so we can investigate the issue.

This does not affect any statutory rights you may have.

9. CONTACT

If you have any questions regarding shipping, please contact us:

Email: Pink_ape@outlook.com

We aim to respond within 2 business days.